Cancellations & refunds
Last updated: July 2026. This policy covers tours and travel services organised by Sakartvelo Tours.
Deposit and payment
To confirm a booking you pay 10% of the agreed total price. The deposit is part of the full price — the remaining 90% is paid on arrival. You first send a request, our operator confirms availability, and only then you pay the deposit.
Cancellation by the customer
Cancellation: 7+ days before arrival — full refund of the amount paid; 3 to fewer than 7 days — 50% refund; fewer than 3 days — non-refundable. Days are counted in Georgian time (Asia/Tbilisi).
In force from 2026-10-11 (version 2026-10-11). Bookings made before that date keep the terms agreed at the time of booking.
Force majeure exceptions
If a tour cannot take place for reasons beyond our control (natural events, road closures, government restrictions, war, pandemic, mass airline disruption), we offer either:
- Free rescheduling (within 12 months), or
- A full refund without deductions.
Cancellation by us
If a group does not reach the minimum size, or if we cannot safely operate the tour, we will notify you at least 7 days before departure and refund everything you paid.
How to request a refund
- Contact us by email or WhatsApp with your booking number.
- Our operator will confirm the applicable amount within 24 hours.
- Once approved, the refund reaches your card in 5-10 business days.
- You will receive an automated email confirmation when the refund is processed.