Cancellations & refunds
Last updated: July 2026. This policy covers tours and travel services organised by Sakartvelo Tours.
Cancellation timeline
The window is counted from the tour start date. Refunds are issued to the original payment method (Flitt/card — 5–10 business days).
Deposit
To confirm a booking we take a 30% deposit of the total tour price. The balance is due before departure or on-site with the partner. The deposit is subject to the cancellation timeline above.
Force majeure exceptions
If a tour cannot take place for reasons beyond our control (natural events, road closures, government restrictions, war, pandemic, mass airline disruption), we offer either:
- Free rescheduling (within 12 months), or
- A full refund without deductions.
Cancellation by us
If a group does not reach the minimum size, or if we cannot safely operate the tour, we will notify you at least 7 days before departure and refund everything you paid.
How to request a refund
- Contact us by email or WhatsApp with your booking number.
- Our operator will confirm the applicable amount within 24 hours.
- Once approved, the refund reaches your card in 5-10 business days.
- You will receive an automated email confirmation when the refund is processed.