How we handle your data
This page is managed by Sakartvelo Tours and answers common privacy and security questions. It is not an independent certification and may be updated over time.
What data we collect
To create a booking, we save the information you provide in the form: name, phone, email (optional), number of people, preferred date, and additional notes. When leaving a blog comment or tour review, we save the text you provide.
What we use this data for
We use the data only to confirm your booking, organize the tour, and contact you. We do not sell or share it with third parties for marketing purposes.
Security controls
- Database protects row-level security policies — each user sees only their own bookings, and administration is carried out only by authorized operators/administrators.
- Supabase Auth is used for authorization (email/password or Google). Passwords are hashed and never stored in plain text.
- Transport is encrypted via HTTPS (TLS).
- Sensitive admin panel operations happen via server functions that verify the user's role on every request.
- File storage (tour photos, logo) is protected by access rules — only administrators can upload and delete.
Subprocessors and integrations
The site receives help from the following services only for their functional purpose:
- Lovable Cloud (Supabase) — database, authorization, file storage.
- Lovable Hosting — site hosting and CDN.
- Google Search Console — search statistics (without personal data).
Cookies and analytics
We use minimal technical cookies to store the authorization session. We do not have third-party advertising or tracking cookies.
Data retention
Booking records are kept for operational history purposes. If you want to delete or correct your data, write to us — we will delete the data within a reasonable time after contact, unless a legal obligation prevents this.
Cancellation and deposit
- A 10% deposit prepayment is required to confirm the booking.
- For cancellations more than 7 days before the tour, the deposit is fully refunded.
- For cancellations less than 7 days before the tour, the deposit is not refunded.
- If the tour is cancelled for our reasons (weather, safety, small group), we will offer an alternative date or a full refund.
- Rescheduling to another date is possible for free up to 48 hours before the tour.
Contact us
Regarding privacy, data requests, booking cancellations, or security incidents: