Terms of service

Below are the booking, payment and cancellation terms currently in force.

Deposit and payment

To confirm a booking you pay 10% of the agreed total price. The deposit is part of the full price — the remaining 90% is paid on arrival. You first send a request, our operator confirms availability, and only then you pay the deposit.

Example: on a 1,000 GEL booking the deposit is 100 GEL and 900 GEL remains payable. Cancelling 21 or more days ahead returns 50 GEL.

Cancellation by the customer

21+ days before
50%
of the deposit refunded
20 days or less
0%
deposit non-refundable

Days are counted between the arrival date agreed in the booking and the date the cancellation is received, Georgian time (Asia/Tbilisi). Exactly 21 days — 50% refunded; 20 days or fewer — non-refundable.

In force from 2026-09-10 (version 2026-09-10). Bookings made before that date keep the terms agreed at the time of booking.

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